Refund Policy

Cancelling

Cancel at any time from Billing → Manage billing → Cancel subscription. Nothing to write and no one to ask.

When you cancel, your subscription stops renewing. You keep full access until the last day of the period you already paid for — you are not cut off the moment you cancel.

Refunds

We do not refund the period in progress, whether monthly or annual. Cancelling stops the next charge; it does not return the current one.

We say this plainly rather than burying it: if a subscription that renews without a refund does not suit you, cancel before the renewal date and you will not be charged again.

Exceptions we do honour

We will refund you in these cases, no argument:

• You were charged after cancelling.
• As a courtesy, the first charge after your free trial — and, after that, one renewal per year — if you ask within 7 days of the charge.
• You were charged twice for the same period.
• A billing error on our side.
• The law where you live requires it — consumer protection rules take precedence over this policy.

How to ask

Write to support@alphaledgerco.com from the email address on the account, telling us what happened. We reply within two business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.